Summary: Ruelala Reviews | Can Ruelala.com Be Trusted?
This Ruelala review provides an in-depth look at Ruelala.com, along with the pros and cons of using this company. There is a wide variety of Ruelala reviews already on the Internet. However, many of the Ruelala reviews are conflicting and may leave the consumer wondering, “Is Ruelala legit?”
In this article, we will condense the information online to provide you with a detailed Ruelala review. We will evaluate their website and take a look at consumer Ruelala reviews.
About RueLaLa
Ruelala.com and other sites like Ruelala are considered to be flash sale sites. These sites offer discounted designer items from high-end brands such as Coach, Gucci, Dolce & Gabbana, and many more. RueLaLa opened in 2008 in Boston, Massachusetts. Today, RueLaLa has offices in Boston, Kentucky, and New York. The company boasts that members will find discounted prices of up to 70% on designer items through their website.
RueLaLa used to be a members-only shopping website. Back when the site first launched, in order to shop there, you had to be invited by an existing member. Today, a membership isn’t required to shop for bargains on the Ruelala website. Membership is free to everyone.
However, before being able to view any items on the website, you must enter your email address and create a password. Since many individuals are wary of giving out their email address, many Ruelala reviews express skepticism over this requirement. The email address requirement is a way for websites like Ruelala to gain email access to the consumer for marketing purposes.
Each day, RueLaLa opens up special boutiques at 11 a.m. These boutiques carry designer brands with special promotional pricing.
A countdown clock is displayed in the boutique to let the Ruelala user know how long the boutique will be open. If the consumer wants to take advantage of the special boutique deals, they need to act quickly. The Ruelala boutiques are only open for a limited amount of time and the amount of products available are limited.
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How to Shop Ruelala
Ruelala offers the consumer several ways to shop the website. Consumers can go directly to Ruelala website and browse there. However, if the consumer is using a mobile phone or tablet, the Ruelala app is available through the iTunes store or Android marketplace.
The Ruelala app offers an interface that is enhanced to work better if you are browsing with a Smartphone or Tablet, allowing the customer to easily purchase or browse for items. The Ruelala app is free to everyone.
The Ruelala Shopping Experience
The Ruelala website is easy to navigate. It offers a variety of ways for the consumer to shop for discounted items. The user can search by a particular brand’s name or by typing in the name of the item they’re searching for. The Ruelala website has sections for women, men, home, travel, and kids.
Each day Ruelala offers a special discounted item of the day. Ruelala calls the special item “Today’s Fix.” The item is on sale for a bargain price that only lasts 24 hours. Once the 24 hours is up, the item goes back to its original discounted price.
Ruelala Reviews
Ruelala Perks
Ruelala knows how to encourage consumers to spread the word. A variety of perks are available for the consumer to get additional discounts. While offering the option of additional discounts to its users gives Ruelala instant marketing, the Ruelala reviews online may cause consumers to hesitate.
Ruelala’s promotions include referral fees. The consumer is encouraged to spread the word to friends and family about the Ruelala website. When a friend or family member makes a purchase, you get a $10 credit.
Ruelala users can tell their friends and family about the site several different ways. The Ruelala website assigns each member a specific URL code that can be shared on social media. They can also email friends and family directly through the Ruelala website. The consumer can track how many invitations were sent along and how many of their friends accepted the invitation.
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Review of Ruelala on the Better Business Bureau’s Website
Many consumers trust the Better Business Bureau to review websites and services. Ruelala has been accredited by the BBB since 2009, and BBB rates Ruelala with an “A+”. The BBB rating is based on factors such as how long a business has been open and how customer complaints are handled. The BBB compares the number of complaints for the company in comparison to other similarly sized companies.
The BBB’s Ruelala review indicates that they have received 88 complaints about Ruelala in the last 3 years. Out of the 88 reviews, 41 of them involve a problem with Ruelala’s product or service. The additional complaints stem from advertising and sales issues, along with delivery problems. In the last 12 months, Ruelala has received 25 complaints via the BBB website.
Ruelala Shipping
Ruelala offers reasonable shipping prices to shoppers. The website runs shipping promotions that allow the consumer to place an order and receive free shipping for 30 days. These shipping promotions are one way to entice the shopper to purchase through the Ruelala website. While everyone loves to save money where they can, many Ruelala reviews revolve around consumer complaints with delivery and shipping.
Several Ruelala reviews indicate that shipping is delayed or takes longer then the consumer expects. One Ruelala review stated that the customer paid for 1-day shipping but didn’t receive the item promptly. The consumer expressed her frustration in the Ruelala review. She was not happy to discover that the item didn’t leave the warehouse until 3 days later.
Ruelala Review
A Ruelala review on the Viewpoints website indicates a man purchased earrings for his wife 3 weeks before her birthday. The earrings still hadn’t shipped 2 weeks later. The man continued to deal with customer service via email and the phone. His Ruelala review emphasized his frustration that the item didn’t arrive by his wife’s birthday.
Is Ruelala Legit?
One of the things that distinguishes Ruelala from other sites is the fact that they sell many designer brands. Consumers are enticed by the fact that they can purchase high-end items at a discounted price. However, several Ruelala reviews on the BBB’s website complain about product authenticity.
In December of 2015, a BBB consumer complained in a Ruelala review that she ordered a designer handbag. The consumer complained that the handbag she received was not authentic. She requested a refund for the item she purchased.
A Ruelala rep responded to the consumer’s Ruelala review by issuing a call tag at no charge to the customer so she could return the handbag. The rep insisted that all items sold through the website are 100% authentic. The Ruelala rep issued the customer a refund upon receipt of the handbag and the case was closed.
Back in 2010, a user on the online forum “Purse Blog” posted a scathing Ruelala review about a high-end Fendi handbag she purchased through the website. The consumer claimed that the Fendi bag she received was a counterfeit. A Ruelala rep responded on the site saying they would give the individual a refund on the bag. The Ruelala rep insisted, however, that the bag was 100% authentic.
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Ruelala Returns
Returning items is always a hassle for the consumer and the business. Many complaints are centered around Ruelala returns and the Ruelala return policy. The website clearly displays the return policy in its terms of use. The website outlines how Ruelala returns work in a detailed a step-by-step process.
Consumers can print return labels on the Ruelala website for items being returned. All items must be returned with their original packaging. If an item is returned within 30 days, the consumer will receive a store credit or a refund on the purchase. Ruelala will not refund the shipping cost to the consumer.
After 30 days, Ruelala does not provide a refund to the consumer. If an items is listed in the “final sale” category, there are no Ruelala returns allowed. Ruelala does not offer exchanges on any items it sells. A return must be initiated in order to get a merchandise refund or store credit.
Ruelala Website Requires Your Email Address
While Ruelala is no longer an invitation-only website, it does have a requirement that may discourage many consumers from shopping the Ruelala website. In order to browse the deals available, you are required to submit your email address and create a password. Several Ruelala reviews on Viewpoints indicate that the consumer felt this process was intrusive. In one Ruelala review, a consumer indicated he received multiple emails until opting out of the email notifications.
Ruelala Customer Service
The Ruelala website provides phone, chat, and email support for consumers. Ruelala refers to their Customer Support Team as the “Concierge.” Customers can contact the Concierge through a form located on the Ruelala website.
The Concierge is available 7 days a week. Concierge support hours are Monday through Friday 8 a.m. to 11 p.m. EST. Weekend hours are Saturday and Sunday from 9 a.m. to 10 p.m. EST. Customers can expect a response from the Ruelala Concierge within 24 hours.
Tips for Shopping on Ruelala
Many consumers love to save money. The Ruelala website offers discounts, but only for a limited time. As a result, consumers will make an impulse purchase quickly when they find what they think is a good deal. Unfortunately, there are repercussions to the quick-buy concept that Ruelala has focused on.
According to a review on Kiplinger.com, flash-sale sites like Ruelala don’t always offer good deals. Prior to purchasing an item on the Ruelala website, know what the items sells for. Many items can almost always be found for a lower price than the actual retail price. If you know what an item goes for, you’re less likely to make an impulse purchase that you regret later.
Be cautious with items that are listed as “final sale.” These items are not eligible for Ruelala returns. If you purchase the item and later regret it, you will not be able to get a refund. Before purchasing a final sale item, be sure it is an item you are confident in purchasing.
When you purchase an item through Ruelala, hang on to all of the packaging until a decision is made. If you are happy with the item or the 30-day return period has expired, it is safe to throw the packaging away. However, if you are unsure about your purchase, keep all of the packaging to prevent any issues returning the item.
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Conclusion: Ruelala Review
If you like shopping and love to save money, the Ruelala app and website offers discounted prices on a variety of items. Whether you are looking for shoes or household items, you’ll find it all on Ruelala. The Ruelala boutiques offer deep discounts for a limited time. This may lead to impulsive buys for the consumer.
While Ruelala offers many good deals, consumers should do their research before making a purchase. Since items must be returned in 30 days or less it is important to evaluate your purchase quickly after you receive it. If you’re unhappy with the item, act quickly, or you risk not getting a refund. Ruelala returns have very stringent requirements.
Today’s consumer can take advantage of bargain pricing on the Ruelala website. However, as a buyer, do your research and check out other Ruelala reviews. Make smart decisions about purchasing items by performing your due diligence, and be aware of how Ruelala returns work. As a consumer, it’s always best for the buyer to beware when shopping online.
Image Sources:
- https://cdn.pixabay.com/photo/2016/07/28/19/36/clothing-1549070_960_720.jpg
- https://www.ruelala.com/boutique/
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