Overview of Zenni Reviews & Zenni Optical Complaints
Ordering prescription glasses can easily create a huge dent in your wallet, especially if you go to your local optometrist.
With the average price of prescription eyeglasses hovering around $200, most shoppers can only afford to purchase one set of glasses at a time.
Those who prefer to keep more than one pair on hand often order discounted glasses online, enabling them to order more than one pair without breaking the bank.
One popular option for prescription glasses online is Zenni Optical, advertising over 6,000 styles at drastically low prices.
Zenni Optical Review
If you’re considering using Zenni Optical for your next purchase of prescription glasses or sunglasses, your first step should be to check out Zenni glasses reviews and Zenni Optical complaints.
Our Zenni review will cover the best and the worst of Zenni Optical reviews from a variety of different websites to show you what the experience of shopping on Zenni is really like.
Are Zenni glasses the best choice for you? Can you confidently purchase from Zenni Optical without worrying about issues with your glasses or fighting with customer service? Do Zenni Optical reviews show that the quality of Zenni glasses worth the low price?
By looking at Zenni Optical reviews and Zenni Optical complaints from shoppers around the country, our Zenni glasses review will help you determine whether Zenni prescription glasses are the best idea for your eye health—and your wallet.
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Zenni Review | Zenni Optical Reviews on TrustPilot
There are only 26 Zenni reviews on TrustPilot, giving the site a total rating of 3.1 out of 10.
Only 35 percent of Zenni reviewers gave their experience an “Excellent” rating, while 62 percent gave Zenni glasses reviews of either “Poor” or “Bad.”
Positive Zenni Reviews
Although the majority of Zenni glasses reviews on TrustPilot are negative, our Zenni Optical review found plenty of instances where shoppers were highly satisfied with their Zenni prescription glasses.
Many shoppers love Zenni Optical for their low prices, particularly when compared to their local optometrist. For example, one Zenni Optical review says:
Got a new eye exam, and was quoted $200-$300 in the store for ONE pair of glasses. No thank you! This was my first time ordering glasses online, and I ended up putting a second order, I was so impressed. 4 pairs total. This is the LEAST expensive place you will find online for most glasses. I love their $6.95 collection, AND found a coupon code for free anti-reflective before placing the 2nd order!
In a similar Zenni.com review, user Janna McC says:
I love Zenni. I suspect those who have problems with the fit have not researched the size, but everyone is different. I have a double vision problem and so need a special prescription which costs $10 extra, but the results are great! I shudder to think what these glasses would cost at a store or from an eye doctor who also sells glasses.
Ultimately, Zenni reviews on TrustPilot recommend Zenni Optical as an incredibly affordable way to purchase prescription glasses, especially for wearers with unique prescription needs.
Negative Zenni Reviews
With the majority of Zenni Optical reviews on TrustPilot offering criticism for the company, let’s focus on the most popular Zenni Optical complaints.
Our Zenni Optical review found that difficulty with customer service seems to be one of the most frequently reported Zenni Optical complaints. Some Zenni reviewers mention issues with returning or exchanging faulty eyeglasses, and others describe difficulty communicating effectively with customer service.
Zenni Optical Online Reviews
One Zenni.com review from user Karl L. offers a potential explanation for frustrating experiences with customer service, saying:
It’s not that customer service is rude. It’s that they do not read your emails. Every email is handled by a different representative, and they do not read the email history. It therefore gets worse and worse, since they are utterly incapable of understanding the issue, and always respond with yet another canned response.
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Aside from customer service, negative Zenni.com reviews also criticize the overall quality of Zenni prescription glasses.
One Zenni Optical review from user Anne Juul notes that the quality of Zenni glasses seems to be deteriorating over the past few years, becoming increasingly fragile and prone to breakage.
A few other critical Zenni Optical reviews discuss frustrating return processes, even when dealing with manufacturer defects. For example, in her Zenni review, user Clarissa J. describes receiving distorted lenses and having to cover all shipping costs for a replacement pair of glasses.
Taking these Zenni Optical reviews into account, potential customers may want to keep in mind that the return process—or contacting customer service with an issue—is not always reliable.
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Zenni Review | Zenni Optical Reviews on SiteJabber
Our Zenni review found 30 Zenni Optical reviews on SiteJabber, giving the company a total rating of 3 stars out of 5.
Currently, 70 percent of Zenni reviewers gave their experience a full 5-star rating, indicating a high level of satisfaction with purchasing Zenni prescription glasses.
Positive Zenni Reviews
Many positive Zenni Optical reviews applaud the company for their low prices and wide selection of Zenni prescription glasses.
For example, one Zenni Optical review from user Jackie P. says:
…Some frames are more sturdy and delicate than others, but I’ve had NO issues with my frames breaking. Zenni has an inexpensive BEAUTIFUL selection of thousands of frames and their customer service is wonderful, as is their user friendly and very informative website. Be sure to check out their How To Videos before shopping and ordering from them, they’ll explain exactly the steps you need to take to make the most of your product and purchase.
Other common themes throughout positive Zenni Optical reviews include the convenience of ordering online, helpful customer service, and a no-pressure purchasing experience for Zenni prescription glasses.
Negative Zenni Reviews
Although the prices on Zenni glasses are undeniably cheap, many Zenni reviewers suggest that the low prices coincide with low quality.
Some Zenni Optical reviews mention issues with frames cracking, screws falling out, and even receiving Zenni prescription glasses that don’t match the online photo.
For example, in her Zenni Optical review, user Dianna G. says:
I bought two pair of prescription eye glasses from there, and never will again! They were over sized [sic], made from the cheapest plastic/wires, that you can’t even imagine. The colors were really different shades than showed on the website. Just because they’re cheap doesn’t mean it’s worth it, very cheaply designed/made. Save your money, shop somewhere else.
Our Zenni glasses review also found that one shopper even had difficulty with their prescription, saying that “the axis on both lenses was off slightly,” resulting in blurred vision and dizziness.
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Zenni Review | Zenni Optical Reviews on Better Business Bureau
There are over 50 Zenni Optical reviews on the Better Business Bureau, giving the company an overall ‘A+’ rating.
Positive Zenni Optical Reviews
38 percent of Zenni.com reviews on the Better Business Bureau are positive, with many Zenni Optical reviews coming from repeat customers.
Many shoppers echo similar sentiments from other Zenni.com reviews, praising the company for their customer service department, competitive prices, and convenient shopping experience.
For example, one recent Zenni review from user A’ndrea M. says:
I have done multiple prescriptions with this company and have received a competitive product with very good customer service. I recommend them and continue to buy our family’s glasses from this website.
In a similar Zenni Optical review, user Rebecca K. says:
I have ordered glasses from Zenni for several years, and TWICE they have noticed an error in my Optometrist’s orders and have gone to the effort to contact me to get it corrected before making the glasses.
They could have easily said they just fill the prescription as they receive it, but they have gone out of their way to make sure my glasses will work out. As far as I can tell, these glasses are the same quality as any I’ve paid four and five times more for. I love Zenni!
Negative Zenni Optical Reviews
60 percent of Zenni reviews on the Better Business Bureau are critical, with many Zenni Optical reviewers expressing frustration over the company’s return policies and how customer service handles transactions with faulty frames.
Our Zenni glasses review found multiple instances of shoppers discussing instances of the company only offering a 50 percent refund for faulty lenses and frames, a policy that goes against typical consumer expectations.
Zenni Optical Complaints
For example, one Zenni Optical review from user Susan M. says:
When I contacted Zenni, they gave me conflicting information. First, since I was out of their 30-day return window, they offered me a 50% refund, and I accepted. Then they reneged! They said, “Whoops, sorry, we’ll give you 50% refund IF you return the glasses and IF we find they were made wrong.” WHAT? How can they only offer me 50% if they were made wrong??? Shouldn’t they give my [sic] the full amount back?? I will never use them again and will warn everyone about their awful customer service.
In a similar Zenni.com review, user Edward A. describes a frustrating return process for their Zenni prescription glasses, with the only option being to receive half of the original purchase price in store credit.
Our Zenni Optical review found that many of these instances occur when shoppers receive faulty lenses or frames.
Although glasses on Zenni.com are at a substantially lower cost, the inability to receive a full refund should be an important consideration for shoppers to take before ordering Zenni glasses.
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Conclusion: Do Zenni Optical Reviews Recommend Using Zenni.com?
If low prices and a wide variety of styles are your main concern when shopping for prescription glasses online, many Zenni Optical reviews say that Zenni.com is likely to be the perfect fit.
Rather than pay high prices at the optometrist and deal with the hassle of making appointments and feeling pressured to purchase eyeglasses, Zenni provides a simple, straightforward, and convenient shopping experience.
However, it’s also important to acknowledge the critical Zenni Optical reviews—particularly those that discuss issues with customer service and returns.
Should something go wrong, negative Zenni reviews suggest that you may not get the resolution that you want, and you may even end up paying more money for replacements and return shipping.
Are Zenni glasses the best choice for you? Can you confidently purchase Zenni prescription glasses without worrying about getting a faulty product? As seen by Zenni reviews, it depends on who you ask!
According to Zenni reviews, the steeply discounted prices on glasses may come with certain sacrifices in your overall shopping experience, particularly when it comes to returns and product quality.
If you aren’t deterred by negative Zenni Optical reviews, however, the extremely low prices and wide variety of styles might make ordering Zenni prescription glasses worth a try.
Read More: Are Cheap Prescription Glasses Online from EyeBuyDirect Worth It?
Image Sources:
- http://www.zennioptical.com/
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