Top 6 Best Business Process Outsourcing Companies | 2017 Ranking | BPO Companies

2017 RANKING & REVIEWS
TOP RANKING BEST BPO COMPANIES

Finding the Best BPO Companies

Keeping a competitive edge in today’s business world is difficult, especially with the high costs of building up your company and seeing it grow.

Business process outsourcing is a simple and innovative way to help your company grow without it costing you an exorbitant amount.

Business process outsourcing companies provide your company with strategic ways to get work done without having to hire in-house employees. A BPO service provider will help you gain an edge through the use of their advanced technologies, expertly trained personnel, and cost-effective management.

Award Emblem: Top 6 Best Business Process Outsourcing Companies

Depending on the BPO services your company needs, you’ll want to find the best BPO companies for the job.

Not all business process outsourcing companies are the same, and many focus in on a few specific services.

With our business process outsourcing companies list, you can finally begin to grow your business efficiently and focus on the overall mission of your company.

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Why Use One of the Top BPO Companies?

There are many reasons why a company should consider outsourcing their work to BPO companies. For starters, each BPO service provider offers different fields of expertise that would benefit your company’s projects.

Common BPO services include:

• Accounting
• Business development
• Information technology
• Marketing
• Sales
• Web design

When you choose to partner up with the best BPO companies, you give yourself the time to better manage your company and hire employees that you’ll only need for a short amount of time.

Business process outsourcing companies also give you the advantage of saving money on office space, equipment, and technology.

Business process outsourcing helps small and large businesses save money that can later be reinvested back into the company to help promote growth.

The best BPO companies will be experienced in the BPO services you need to better maintain your business and produce work faster, more efficiently, and with less time wasted.

AdvisoryHQ’s List of Top 6 Best BPO Companies

List is sorted alphabetically (click any of the top BPO companies below to go directly to the detailed review section for that company):

• Accenture
• Capgemini
• CBRE Group Inc.
• Genpact
• WNS Global Services
• XACT Telesolutions

Top 6 Best BPO Companies | Brief Comparison

Table: Top 6 Best BPO Companies | Above list is sorted alphabetically

FAQ Section

How much does a BPO business charge for their business process outsourcing services?

There are no standard rates on business process outsourcing, as it depends on the BPO industry and BPO services provided. However, you can rest assured that the business process outsourcing companies will offer you very competitive rates.

For a BPO call center, am I able to interview my agents before hiring them?

For a BPO call center, the top BPO companies will allow you to speak with and even interview their agents before you add them to your team.

This will give you the opportunity to see their skills and if they fit into your business process outsourcing standards.

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How secure will all of my company data be with business process outsourcing companies?

The top BPO companies will make it their mission to keep all of your information safe and from any harm. The best BPO companies implement security and control policies that keep your data safe.

With business process outsourcing, will I be managing my team or will the BPO business be in charge of that?

With the top BPO companies, you can choose either one of these options. BPO companies can either manage your team for you or relinquish full control to you.

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AdvisoryHQ’s Selection Methodology

What methodology does AdvisoryHQ use in selecting and finalizing the credit cards, financial products, firms, services, and products that are ranked on its various top-rated lists?

Please click here “AdvisoryHQ’s Ranking Methodologies” for a detailed review of AdvisoryHQ’s selection methodologies for ranking top-rated credit cards, financial accounts, firms, products, and services.

Detailed Review—Top Ranking Best BPO Companies

Below, please find the detailed review of each company on our list of the top-ranking best BPO companies. We have highlighted some of the factors that allowed these business process outsourcing companies and top BPO companies to score so high in our selection ranking.

Accenture Review

Starting from the top of our business process outsourcing companies list is one of the top BPO companies, Accenture. Accenture is an Ireland-based BPO business that offers a variety of business process outsourcing services to businesses.

Their BPO services include:

• Consulting
• Digital
• Operations
• Strategy
• Technology

Largest Firm

Accenture is the largest consulting firm globally with a reach in more than 120 different countries.

Accenture has partnered with more than three-quarters of the Fortune 500 companies in the world, making them one of the leading BPO companies.

Their services are of great help to businesses looking for BPO services involved with business consulting, technological help, and implementing cost-effective business strategies.

Large Workforce

As a BPO service provider, Accenture features a workforce that is divided into three distinct BPO services: business consulting, technology services, and solutions.

Their workers have experience in more than 40 different business process outsourcing services, making them one of the top BPO industry players.

With approximately 373,000 proficient employees, Accenture is one of the top BPO companies to consider business process outsourcing with.

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Capgemini Review

Capgemini is one of the top BPO companies with a headquarters based in Paris, France.

Capgemini is one of the world’s largest business process outsourcing companies as they feature BPO services in IT consulting and outsourcing.

Their BPO industry provides operations in:

• North America
• South America
• Northern Europe
• Asia Pacific
• Central Europe
• Southern Europe

Business Process Outsourcing Services

Capgemini offers businesses a clear operating set-up to help grow their business and expand in their BPO industry.

Photo Courtesy of: ZDNet

As one of the best BPO companies, Capgemini offers a wide variety of professional BPO services for 40 companies all around the world.

Some of these BPO services include:

• Aerospace & defense
• Banking & capital markets
• Consumer products & retail
• Healthcare
• High tech
• Manufacturing
• Telecommunication, media & entertainment
• Utilities

Awards

Along with providing numerous types of business process outsourcing services, Capgemini has also be renowned for their business process outsourcing by reputable brands.

In 2015, Capgemini was awarded the SAP North America Partner Excellence Award for SAP Platform solutions.

Capgemini is one of the top BPO companies to partner up with if a business is looking for serious management consulting or a delivery model that is proven to be excellent. 

CBRE Group Inc. Review

CBRE Group Inc. is a North American–based BPO business with their headquarters situated in Los Angeles, California.

As one of the best BPO companies, CBRE Group Inc. is the world’s largest real estate investment manager.

As a BPO service provider CBRE offers:

• Advisory & transaction services
• Enterprise facilities management
• Management counseling
• Project management

CBRE Company Impact

CBRE Group Inc. has a worldwide presence in the BPO industry with more than 300 office locations around the world.

The company also has an employee base of 34,000 agents that work with businesses to help with project management jobs, real estate ventures, and many other BPO services.

Acquiring New Locations

As one of the top business process outsourcing companies, CBRE Group Inc. works to help businesses in real estate acquire the best real estate solutions possible.

One of their largest clients, Citigroup, was happily pleased with the acquisition of their new headquarters in Hong Kong thanks to the BPO services of CBRE.

CBRE worked with Citigroup’s team to provide the best real estate solution taking budget, space planning, and cultural perspectives into account.

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Genpact Review

Genpact is one of the best BPO companies that provide business process outsourcing based in India for General Electric.

Genpact began as a business unit within General Electric in 1997. Today, it is one of the leading business process outsourcing companies with a clientele of one-fifth of the Fortune 500 companies.

Since 2015, Genpact has been an independent BPO business and continues to rank high on our business process outsourcing companies list.

Detailed Overview of Genpact Business Process Outsourcing

Global Operations

As one of the top business process outsourcing companies, Genpact has a global reach that truly makes an impact in the BPO industry.

Genpact holds business process outsourcing in 25 countries around the world and has 800 clients with 75,000 employees to service them.

As a BPO service provider, their team consists of various ethnicities that add up to 30 different languages spoken within the BPO business.

BPO Industry

As a BPO service provider, Genpact’s industries can be broken down into six main categories.

These six BPO services are:

• Banking & financial services
• Capital markets
• Consumer goods
• High tech
• Insurance
• Industrial manufacturing

Their state-of-the-art business process outsourcing has impacted businesses in funds of up to $30 billion.

Their focus on technology and analytics helps them provide businesses with the best and most expertise advice and processing, making them one of the best BPO companies. 

WNS Global Services Review

Located in Mumbai, India, WNS Global Services is a global business process management company.

Their company has about 32,000 professional agents that work in 42 different business process outsourcing centers throughout the world.

Their business process outsourcing centers are located in:

• India
• United States
• United Kingdom
• China
• Costa Rica
• Philippines
• Poland
• Romania
• South Africa
• Sri Lanka

Services Provided

Out of many of the business process outsourcing companies, WNS Global Services offers one of the most extensive business process outsourcing services.

Many of the clients for this BPO business are involved in travel, insurance, banking, healthcare, utilities, media, shipping, and distributing.

As one of the best BPO companies, WNS Global Services is capable of being versatile enough to pick up a huge clientele from each different BPO industry.

Photo Courtesy of: Iloilo Today

Despite such a wide variety of BPO services, WNS Global Services has still been able to extensively research and understand each BPO industry in order to serve clients on an in-depth level.

Client Recognition

R. Swaminathan, Chief People Officer, WNS spoke out about client satisfaction, stating, “Our clients value the fact that we manage more than 27,000 people across 12 countries in ten different verticals.

Hence, our understanding of complexities in the HRO space and the ability to implement the right set of solutions, including technology-enabled solutions, are tried and tested within.”

WNS Global Services has been a top and dependable BPO service provider for a wide variety of clients that have found great business success through partnering with this BPO business.

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XACT Telesolutions Review

XACT Telesolutions is a popular BPO call center choice for businesses looking to outsource their telecommunication services.

As one of the top BPO companies, XACT Telesolutions offers businesses with competitive prices on domestic-based call representatives.

Services Provided

As a top BPO call center, XACT Telesolutions allows businesses to choose from a wide variety of outbound and inbound calling features.

In terms of inbound BPO services, XACT Telesolutions offers:

• Customer service
• Help desk
• Hotlines
• Order processing
• Virtual receptionist
• Web chat

As one of the top BPO companies, XACT Telesolutions is specifically geared to handle large call volumes.

Services Fees

For businesses that are looking for a BPO call center solution for a short amount of time, XACT Telesolutions is a great choice.

This BPO call center has no minimum monthly voice mail requirements, meaning that you’ll only pay for the services that you actually need and use.

They also feature agents that are fluent in both English and Spanish and will be able to answer calls 24/7, 365 days a year.

Conclusion—Top 6 Best BPO Companies

Gaining a competitive edge in today’s business world means choosing to partner up with one of the top BPO companies.

With the high costs of office space and equipment, business process outsourcing companies allow businesses to grow while greatly cutting their spending costs.

Depending on the type of business you run, different business process outsourcing companies will be better suited to your needs.

Depending on the BPO industry that your business is in, the best BPO companies  will be ones with a serious expertise in those BPO services.

With our comprehensive business process outsourcing companies list, you’ll be able to get a better understanding on the best BPO companies for your business needs.

With the right business process outsourcing company by your side, your business will begin to flourish as you find yourself with more time to focus on managing your company.