Intro: Is Pretty Little Thing Clothing Worth It?
In the world of fast fashion—where your next killer outfit is available at the click of a button—low prices and trendy styles are becoming basic staples.
It’s no wonder that online shopping sites for women are growing in popularity—not only is it much more convenient to shop from the comfort of your own home, but these sites offer an incredible array of colorful dresses, trendy tops, and one-of-a-kind accessories that often can’t be found anywhere else.
If you’re the type of shopper that loves finding a good deal on trendy clothing online, you may have heard of PrettyLittleThing, one of the fastest-growing online shopping sites for women.
Offering everything from summer dresses to workout clothes and makeup brushes, PrettyLittleThing prides itself on providing their customer with “everything she needs to own her own style.”
Photo courtesy of: PrettyLittleThing
Although ordering from online shopping sites for women can be convenient, affordable, and fun, how do you know if you’re getting what you paid for?
Before you rush to Pretty Little Thing USA and start filling up your online cart with Pretty Little Thing clothing, you may want to take a look at customer reviews from shoppers who have tried this clothing retailer out for themselves.
In our PrettyLittleThing.com review, we’ll look at Pretty Little Thing reviews from some of the most popular consumer websites to help you determine whether buying Pretty Little Thing clothing is worth it.
In the process, we’ll examine positive Pretty Little Thing reviews as well as PrettyLittleThing complaints to provide a complete overview of what the shopping experience is like.
Is Pretty Little Thing clothing worth buying? Could Pretty Little Thing USA be your next favorite website for fashionable accessories and trendy clothing online?
If you’re asking yourself these questions, read on—our Pretty Little Thing review will tell you everything you need to know about buying Pretty Little Thing clothing from a shopper’s perspective.
Pretty Little Thing Review | What is PrettyLittleThing.com?
Based out of Manchester, UK, PrettyLittleThing was founded in 2012 by Umar, Adam, and Samir Kamani.
The Kamani brothers come directly from a fast-fashion family—their father, Mahmud Kamani, is the co-founder of Boohoo, another popular Manchester-based retailer of trendy clothing online.
In fact, PrettyLittleThing was acquired by Boohoo for 3.3 million pounds in 2016, effectively creating a power duo of popular online shopping sites for women.
Although both Boohoo and PrettyLittleThing share ownership, the Pretty Little Thing clothing brand continues to operate independently, aiming to capture an international market of women between ages 18-24.
Pretty Little Thing clothing and accessories are shipped from England across the world, including the United States, Canada, Australia, New Zealand, Ireland, Europe, and France.
Photo courtesy of: PrettyLittleThing
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Pretty Little Thing Review | Pretty Little Thing Reviews on TrustPilot
There are over 14,300 PrettyLittleThing.com reviews on TrustPilot, giving the site a total rating of 4.5 out of 10.
Positive Pretty Little Thing Reviews
In total, 36 percent of PrettyLittleThing.com reviews rated their experience with five stars, describing their shopping experience as “Excellent.”
Many Pretty Little Thing reviews praised the retailer for providing high-quality products and fast delivery, even when ordering from the United States.
For example, in her Pretty Little Thing review, user Anna writes:
…I broke my comfort zone (ordering from another country) and was so scared to be scammed. But I couldn’t be happier! The dress arrived within 10 work days (as promised), no problem with payment, size, and the dress was even more beautiful than in the pictures!! I couldn’t be more excited for our job party, and couldn’t be more happy about the great experience with Prettylittlethings. Would absolutely recommend.
Some Pretty Little Thing reviewers even mention having doubts after reading negative PrettyLittleThing.com reviews, but being pleasantly surprised with the quality of clothing and customer service.
For example, in her Pretty Little Thing review, user Ariana says:
If I would’ve read the reviews before placed my order I would’ve never bought anything but I’m glad I didn’t!!! I paid 5$ for shipping which is supposed to take 8-12 days I received my package in less than a week. I was definitely surprised because it came from the U.K. The size was correct and the quality is great for their price points I will definitely be ordering again and recommending others to do the same!!
Photo courtesy of: TrustPilot
Overall, positive Pretty Little Thing reviews on TrustPilot applaud the site for having quick shipping, reliable customer service, and trendy clothing at affordable prices.
One interesting point that we found in our PrettyLittleThing.com review is that reviewers leaving five-stars consistently mention that the quality of clothing is on par with the price.
For example, one Pretty Little Thing reviewer said that her skirt has “a couple of bits that need finishing off, but for £10 that’s to be expected.”
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Negative Pretty Little Thing Reviews
In total, 29 percent of PrettyLittleThing.com reviewers rated Pretty Little Thing clothing with one star, describing their shopping experience as “Bad.”
A common theme throughout negative PrettyLittleThing reviews and PrettyLittleThing complaints is difficulty contacting customer service, particularly when seeking a refund for returns or accidental overcharges.
For example, in her Pretty Little Thing review, user Abbie Singer writes:
Won’t be ordering from here again, returned two items in the same parcel and they have only refunded me for one item… I have tried emailing them numerous amount of times and no reply. From reading the reviews quite a few people have had similar experiences and it’s completely unacceptable to do this. Do not buy from this website!!!
While she finally did contact customer service through Facebook, Singer was still frustrated, saying:
At the end of the day I shouldn’t have to be emailing and messaging them on Facebook to get my money back it should have automatically been refunded with my other item which was in the exact same parcel.
Photo courtesy of: TrustPilot
One particularly frustrated PrettyLittleThing.com review describes issues with being charged for items that are out of stock and seeing credit card charges even after being given “Order Cannot Be Processed” notifications.
Another common theme among PrettyLittleThing.com reviews is delayed shipping time, an issue which is seen in Pretty Little Thing reviews from both domestic and international customers.
In her own Pretty Little Thing review, user Lauren Crothers says:
I love pretty little thing in terms of the clothing, but it’s my 21st birthday on Tuesday and I ordered a dress 6 days ago and it says it has yet to be dispatched. I also paid extra money for 2-3 day delivery… I’ve emailed the company twice with no reply and I’m fairly disappointed with the customer service.
Overall, negative PrettyLittleThing.com reviews and PrettyLittleThing complaints tend to revolve around issues with customer service, refunds, and delayed shipping.
This is a good sign for shoppers who are concerned with the quality of Pretty Little Thing clothing, but not so much for international shoppers planning on buying from the Pretty Little Things USA site.
Multiple Pretty Little Thing reviewers express serious frustration with lost or significantly delayed packages, which could certainly cause problems for US-based customers.
Based on PrettyLittleThing.com reviews, however, issues with customer service may stem from contacting their email rather than their social media channels.
Although the company publicly lists their email address for customer service support, Pretty Little Thing reviewers seem to have more success using either Facebook or Instagram to ask questions and resolve disputes.
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Pretty Little Thing Review | Pretty Little Thing Reviews on ResellerRatings
There are over 100 Pretty Little Thing reviews on ResellerRatings, giving the retailer an overall rating of 1.12 out of 10.
Positive Pretty Little Thing Reviews
Although it’s difficult to find positive PrettyLittleThing.com reviews on ResellerRatings, there certainly do exist.
Our Pretty Little Thing review found that many shoppers offered the complete opposite viewpoint from critical PrettyLittleThing.com reviews, applauding their customer service and their timely shipping.
In fact, one Pretty Little Thing reviewer even provides tips on how to get the best shipping times as a US-based shopper, saying:
A few things US buyers have to remember is that you have to order your items before 12:00 pm in order for it to be shipped off that same day. Our time is different from U.K’s time so if you want your order to be shipped off the same day then you must order Monday-Thursday night. If you wait until Friday morning to order your items then your order will not be despatched until that Monday because it’s already past 12:00 on Friday in the U.K. and they won’t ship it off until the weekend is over.
A few other positive PrettyLittleThing.com reviewers gave positive mentions for the overall affordability of Pretty Little Thing clothing, particularly during their sales events.
For example, one such positive Pretty Little Thing review reads:
I ordered from Prettylittlething while they had 50% off everything sale…The item quality is Average but not bad. It’s worth just waiting for a sale when buying items in my opinion. Really happy with the items, looks exactly like the pictures, would buy from again.
Photo courtesy of: ResellerRatings
Negative Pretty Little Thing Reviews
With an overall rating hovering around one star, the vast majority of PrettyLittleThing.com reviews on ResellerRatings are negative.
Many critical Pretty Little Thing reviewers echo similar sentiments as those on TrustPilot, highlighting issues with prolonged shipping and difficulty receiving refunds in a timely manner.
For example, one PrettyLittleThing.com reviewer calls the company “Scam Artists,” saying:
I ordered a lot of clothes and didn’t even think to check the reviews of the company first. I checked within minutes of the order, and realized I made a mistake. I emailed them instantly to cancel and they’re refusing to cancel it although nothing has shipped. I’ve disputed it with my bank so hopefully I recover the money that way.
Interestingly, many negative PrettyLittleThing.com reviews and PrettyLittleThing complaints focus on the quality and inaccurate of Pretty Little Thing clothing and accessories.
For example, one such Pretty Little Thing review says:
Fast delivery but the quality is the worst. Even the sizes are weird. Ordered a pair of culottes is size 14 which were too big on me (the length was fine) so I ordered a size 12 and it was just as big and they were even longer than the size 12. I then ordered a pair of frill hem trousers and when I received them they had a hole in the back, horrible!! I have returned everything and will not waste my time or money with this retailer ever again.
Another Pretty Little Thing reviewer claims that the jewelry she ordered arrived with missing pieces and faulty clasps, rendering them unwearable due to “very poor quality.”
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Conclusion: Is Pretty Little Thing Clothing Worth It?
PrettyLittleThing may have great deals on fashionable clothing and accessories, but shoppers may want to think twice before ordering their next outfit from this online retailer.
Although its sister company, Boohoo, tends to get slightly better reviews from shoppers, this doesn’t seem to be the case with Pretty Little Thing reviews.
Based on PrettyLittleThing complaints within Pretty Little Thing reviews, the online retailer leaves plenty to be desired when it comes to shipping, refunds, customer service, and even product quality.
Could PrettyLittleThing.com be one of your new go-to online shopping sites for women? Perhaps—that is, if you’re willing to take a chance with prolonged shipping and don’t mind putting in extra effort to contact customer service!
On the other hand, if you’re looking for a more dependable online shopping experience, you may be better off sticking to your tried-and-true favorite online shopping sites for women instead of taking a chance on Pretty Little Thing clothing.
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